Customer Service Associate

hace 5 días


Barcelona, Barcelona, España Minacs A tiempo completo
Company Overview

We are a global technology and services leader that powers the brands of the future. Our team is innovative, growing, and passionate about delivering exceptional customer experiences.

Job Details

This role is a great opportunity to grow and develop as a Customer Service Representative in our Barcelona office. As a member of our Fashion industry team, you will be part of a dynamic group that is shaping the future of customer service.

Salary and Benefits

We offer a competitive salary of 18,400 euros gross/year + up to 1,200 euros gross/year in bonus. Full-time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00. Great location in Barcelona. Bring-a-friend (referral) bonus opportunities.

Job Description
  • Take incoming customer calls and solve users' demands.
  • Log call details onto call management systems and provide response and resolution within SLA.
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers.
  • Escalate potential service issues initially with Mentor.
Required Skills and Qualifications
  • Bilingual or proficient in Polish with advanced English level.
  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.
  • Good disposition to work in a customer service environment.
  • Customer care skills – ability to listen to and understand the customers' needs.
  • Ability to take ownership of, and progress calls to resolution or to escalate call to resolution.
What's In It For You?

In this role, we offer benefits that help support your unique lifestyle:

  • Full-time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00.
  • Salary 18,400 euros gross/year + up to 1,200 euros gross/year in bonus.
  • Great location in Barcelona.
  • Bring-a-friend (referral) bonus opportunities.


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