Customer Success Advocate

hace 2 semanas


Barcelona, Barcelona, España Nutanix A tiempo completo
Customer Success Representative Role

This is a Hybrid role at Nutanix, a company revolutionizing Enterprise Cloud Technology.

The Opportunity

As a Customer Success Representative, you will deliver exceptional customer service, drive product adoption, and maximize customer value, while working with a collaborative and supportive team.

Your Role
  • Maximize the success of Nutanix's Iberian customers across EMEA through proactive engagement and support.
  • Attain a minimum of 100% of goals for customer check-ins, customer adoption, and renewal rates.
  • Maintain timely and accurate records of all customer interactions and data.
  • Act as the customer's advocate engaging other departments within Nutanix when necessary and ensuring successful resolution.
  • Maintain a high level of daily activity including customer and internal calls, meetings, and customer research.
What You Will Bring
  • Experience in high-tech customer-facing roles such as Customer Success, Technical Support, or Sales.
  • Fluent in Italian and English.
  • Experience working with software subscription customers.
  • Proven track record of overachieving in a sales metrics-driven environment.
  • Knowledge of data centre technologies such as virtualization, storage, servers, security, Cloud, and networking would be desirable.
About the Team
  • Andrea joined Nutanix in June 2021. He joined because he found our software product compelling and relevant.
  • Prior to Nutanix Andrea worked for Aruba, HPE and has worked in IT since 2018 in Inside & Field Sales roles.
  • Andrea likes to find the balance between career and personal life. He enjoys traveling the world and has lived in 9 countries.
  • Andrea is looking to hire a highly motivated, quick learner who is "comfortable being uncomfortable".
Benefits
  • Great earnings potential (with achievable targets and uncapped commission, tied to accelerators).
  • Work in our new sales hub in Barcelona and play a part in helping grow the office.
  • Attractive additional benefits (stock plan options, health insurance, pension, vacation).
  • Great growth potential. A place where you can make your mark and advance your career.
How We Work

The Inside Sales team is a fully hybrid team. You will spent time working from our new Barcelona office and from home, you will feel connected to the team with our weekly meetings, 1-1s and daily slack chats.



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