Customer Support Specialist in Automotive Industry

hace 1 semana


Barcelona, Barcelona, España Wibit Consulting & Services (Wibitcs) A tiempo completo

Company Overview



Welcome to Wibit Consulting & Services (Wibitcs), where we are seeking a highly skilled Customer Support Specialist in Automotive Industry to join our vibrant team in Barcelona. Our company prides itself on delivering exceptional service to our customers, and we are committed to fostering a positive and friendly atmosphere.



Salary and Benefits



We offer a competitive salary of €30,000 - €40,000 per annum, depending on experience, skills, and performance, with an increased salary after 7 months. Additionally, you will receive 23 working days of paid annual leave, a Monday to Friday schedule, and access to guidance and tools to help you reach your full potential.



Job Description



As a Customer Support Specialist in Automotive Industry, your main goal will be to provide exceptional service to customers. Your responsibilities will include:





  • Handling customer inquiries: Efficiently handle incoming customer queries via phone, email, chat, or automated alerts, ensuring that user needs are met quickly.

  • Call management: Accurately record call details in the system, ensuring responses and resolutions meet the agreed Service Level Agreement (SLA).

  • Product knowledge: Stay updated on services and products, particularly those tailored to specific customer applications, to provide effective support.

  • Escalation handling: Escalate potential service issues to senior team members as needed to maintain smooth service delivery.

  • Process adherence: Follow all project processes, procedures, and ensure compliance with contractual SLAs.

  • Team collaboration: Support other team members in their absence and collaborate on projects when required.

  • Administrative tasks: Manage records related to holidays, sick leave, and overtime, and contribute to regular team meetings.

  • Customer satisfaction: Take ownership of calls, progressing them to resolution or escalating them when necessary, while maintaining high-quality service standards.



Required Skills and Qualifications



To be successful in this role, you will need:





  • Language skills: Native or fluent in Dutch (verbal and written) and proficient in English (minimum B2 level).

  • Experience: At least 1 year of experience in customer service is required.

  • Technical skills: Strong competency in IT platforms (Windows, MS Office, internet configuration) and the ability to navigate technical systems effectively.

  • Customer focus: Excellent communication and customer care skills, with the ability to listen, understand, and address customer needs.

  • Ownership: A proactive attitude with the capability to take ownership of customer inquiries and resolve them efficiently.



Become Part of Our Team



If you're ready to take the next step in your career and join a dynamic, creative team that values creativity, collaboration, and customer satisfaction, apply now to be part of our Barcelona-based team.
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