Global Automotive Customer Service Specialist

hace 3 días


Barcelona, Barcelona, España Cross Border Talents A tiempo completo

Are you passionate about delivering exceptional customer service in the automotive industry?

About the Role

We are seeking a skilled and motivated Global Automotive Customer Service Specialist to join our team in Barcelona, Spain.

Job Description

This is a fantastic opportunity for a highly organized and results-driven individual who is fluent in Swedish and English (B2 level). As a Global Automotive Customer Service Specialist, you will be responsible for:

  • Responding to customer inquiries via phone, email, or chat, delivering quick and efficient resolutions
  • Maintaining up-to-date knowledge of products and services to assist customers accurately
  • Escalating any complex issues to the senior team, ensuring high-quality service
  • Recording interactions in the system and meeting the agreed service level agreements (SLA)
  • Collaborating with your team on special projects when needed

You will work closely with our cross-functional teams to provide seamless support to our customers. If you have a passion for delivering exceptional customer service, possess excellent communication skills, and are fluent in Swedish and English, we would love to hear from you

Requirements

To succeed in this role, you should have:

  • Native/Fluent in Swedish (both written and spoken) + English proficiency (B2 level)
  • 1+ year of customer service experience in the automotive industry or similar field
  • Strong IT skills with experience in Windows, MS Office, and internet configuration
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary based on experience, with a salary increase after the 7th month (approximately €30,000 - €40,000 per year)
  • A dynamic, creative, and friendly team environment
  • Guidance and tools to help you reach your full potential
  • 23 days of paid annual leave

We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your application, including your resume and cover letter, to apply for this exciting opportunity.



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