Customer Support Specialist, Bank Industry

hace 1 semana


Barcelona, Barcelona, España Job Squad A tiempo completo

About the Role
As a Customer Support Specialist at Job Squad, you will take on a critical role in providing exceptional support to our customers. With a focus on the Bank Industry, you will be the primary point of contact for customers, handling inbound calls, emails, and live chat inquiries.

Responsibilities
- Take inbound calls and emails, and live chat with customers
- Work on different projects with varying volumes, prioritizing efficiency and quality
- Utilize problem-solving skills, research, and identification of the right information to address customer concerns

Requirements
- Native-level Norwegian speaker and fluent in English (B2)
- Experience in customer care is a plus
- Clean credit record (no records of non-payment)
- Strong computer handling skills and excellent problem-solving skills
- Strong communication and negotiation skills, with a service-oriented, professional, and thorough approach

About Us
Job Squad offers a dynamic work environment with opportunities for growth and development. We provide relocation support, including a relocation payment, gym membership, and Spanish lessons. Our team is dedicated to delivering exceptional customer support, and we are looking for like-minded individuals to join us.



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