Customer Support Specialist

hace 4 días


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Job Summary

We are seeking a highly motivated and empathetic CUSTOMER SUPPORT SPECIALIST to join our team in the travel industry. As a key member of our customer support team, you will be responsible for providing exceptional service to our international travelers and accommodation suppliers.

About the Role:

  • Clarify inquiries about services, payment, and technical requirements via email and phone.
  • Provide accurate information and follow set processes.
  • Communicate effectively with customers and internal stakeholders.
  • Work collaboratively as part of a dynamic team to resolve customer issues.

Requirements:

Essential Skills and Qualifications
  • Norwegian native with advanced English language skills.
  • Excellent communication and interpersonal skills (written and spoken).
  • User-friendly PC skills: Office 365, CRM Database, and other internal platforms.
  • A problem-solving and solution-driven mentality.
  • A positive, motivated mindset to handle challenging customer situations.
  • Goal-oriented work approach.
  • An open mind to changing priorities and business processes.
  • Affinity with Accommodation platforms.
  • Experience in customer service or contact center environments is valued.
Benefits
  • 39 hours/week Full-time contract with fixed working hours and 2 days off per week.
  • Available shift: 09:00-20:00h (Rotatory).
  • Holidays: 27 working days/year.
  • Feel Good program with Spanish lessons, quizzes with prices, free group activities, and more.
  • Free private health insurance upon permanent contract.
  • Flexible remuneration in nursery school transport.
  • A multicultural and international working environment.
  • Modern office spaces with easy access to public transport and close to Glories shopping mall.
  • Free coffee every day and free fruit once a week.
  • Part of an exciting industry-leading department with great opportunities for growth and learning.


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