Customer Support Specialist
hace 4 días
We are seeking a highly motivated and empathetic CUSTOMER SUPPORT SPECIALIST to join our team in the travel industry. As a key member of our customer support team, you will be responsible for providing exceptional service to our international travelers and accommodation suppliers.
About the Role:
- Clarify inquiries about services, payment, and technical requirements via email and phone.
- Provide accurate information and follow set processes.
- Communicate effectively with customers and internal stakeholders.
- Work collaboratively as part of a dynamic team to resolve customer issues.
Requirements:
Essential Skills and Qualifications- Norwegian native with advanced English language skills.
- Excellent communication and interpersonal skills (written and spoken).
- User-friendly PC skills: Office 365, CRM Database, and other internal platforms.
- A problem-solving and solution-driven mentality.
- A positive, motivated mindset to handle challenging customer situations.
- Goal-oriented work approach.
- An open mind to changing priorities and business processes.
- Affinity with Accommodation platforms.
- Experience in customer service or contact center environments is valued.
- 39 hours/week Full-time contract with fixed working hours and 2 days off per week.
- Available shift: 09:00-20:00h (Rotatory).
- Holidays: 27 working days/year.
- Feel Good program with Spanish lessons, quizzes with prices, free group activities, and more.
- Free private health insurance upon permanent contract.
- Flexible remuneration in nursery school transport.
- A multicultural and international working environment.
- Modern office spaces with easy access to public transport and close to Glories shopping mall.
- Free coffee every day and free fruit once a week.
- Part of an exciting industry-leading department with great opportunities for growth and learning.
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