Customer Service Team Lead
hace 1 semana
**Job Overview**
Hitachi Europe S.A. (Spain) is seeking a highly skilled Customer Service Team Lead to join our team in EMEA. This role will be responsible for leading the sales admin team, managing daily activities, ensuring customer requirements are fulfilled in a timely manner, and meeting established goals and productivity targets.
**Job Summary**
We are looking for a seasoned professional with top-level expertise in customer service and sales administration. The ideal candidate will have a proven track record of successfully managing teams, prioritizing tasks, and driving results. As a Customer Service Team Lead, you will play a critical role in ensuring that our customers receive exceptional service and support.
**Responsibilities**
- Lead the sales admin team, providing daily guidance and coaching to ensure objectives are achieved
- Manage customer orders from inception to completion, scheduling in-house SAP and process requirements projects
- Responsible for managing stock levels for the Europe Warehouse
- Establish and maintain high standards of customer service through timely and responsive handling of all customer interactions
**Requirements**
- Bachelor's degree in a related field
- Minimum 5 years of experience in customer service/sales
- Exceptional verbal and written communication skills
- Strong interpersonal and active listening skills
- Sense of urgency
- Good organizational skills and attention to detail
**Preferred Qualifications**
- Top-level expert in Service, Production or Support Worker role requiring advanced skills
- Experience in international trade
- Moderate proficiency with Microsoft programs such as CRM, Outlook, Word, Excel preferred
- Proficiency with SAP
**Estimated Salary**: €65,000 - €80,000 per year, depending on experience
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