Pharmaceuticals Team Lead
hace 7 días
We are seeking a skilled and experienced Regional Customer Service Agent Team Lead to join our team at Centrient Pharmaceuticals. This is a challenging and rewarding role that requires strong leadership skills, attention to detail, and excellent communication abilities.
In this position, you will be responsible for leading the customer service teams within your assigned region, managing the order-to-cash process, and ensuring fast and reliable order fulfillment for customers in your region. You will also provide customer service support for your assigned region, manage day-to-day team activities, and work closely with internal teams to resolve issues and improve processes.
This is an exciting opportunity to work for a leading pharmaceutical company that produces and sells essential medicines. If you have a passion for customer service, leadership, and teamwork, we encourage you to apply.
About Us:
Centrient Pharmaceuticals is a global leader in the production of beta-lactam antibiotics and provider of next-generation statins and anti-fungals. With over 2200 employees worldwide, we work tirelessly to meet the needs of our customers while striving for a sustainable future. Our commitment to quality, reliability, and sustainability drives everything we do.
Main Responsibilities:
- End-to-end order life cycle management for assigned accounts
- Leading customer service team on day-to-day issues and leading daily meetings
- Resolving escalated customer issues
- Managing team performance, training, and workload
- Motivating the customer service team to meet goals
What We Offer:
We offer a competitive salary of $120,000 per year, along with a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Additionally, you will have opportunities for professional growth and development, as well as the chance to work with a talented and diverse team of professionals.
Requirements:
- Bachelor's degree in business administration, marketing, or related field
- Minimum 5 years of experience in customer service leadership roles
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
Location:
The position is based in Rotterdam, Netherlands, with frequent travel required to other locations. If you are passionate about customer service, leadership, and teamwork, and have the necessary skills and experience, we encourage you to apply.
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