Gucci Team Lead
hace 4 semanas
Job Summary:
As a Gucci Team Lead, you will be responsible for leading and inspiring a dedicated team of Client Advisors to deliver exceptional customer service and achieve business objectives. You will lead from the shop floor, providing real-time coaching and feedback to ensure a consistent client experience.
Key Responsibilities:
* Lead and inspire your team to deliver a superior client experience, ensuring a hospitality mindset is present in each Client Advisor.
* Develop a client engagement mindset, with the purpose of building long-lasting relationships with clientele.
* Achieve business objectives by utilizing the company Consumer Management client segmentation strategy.
* Monitor Client Advisor's performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence.
* Manage the customer flow on the shop floor, ensuring no client is left unattended and exceptional service is delivered.
Requirements:
* Strong leadership and coaching skills.
* Ability to develop and grow the talent within your team.
* Strong grasp on KPI's and ability to strategize when performance standards are not met.
* Fully support and align with all key business initiatives and new product launches.
About Us:
Luxury Goods Spain S. L. is a leading luxury goods company, committed to delivering exceptional customer service and achieving business objectives. We are seeking a highly motivated and experienced Team Lead to join our team.
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