Gucci Team Manager

hace 4 días


Barcelona, Barcelona, España Luxury Goods Spain, S.L. A tiempo completo

Role Overview

As a GUCCI Team Manager, you will lead a dedicated team of Client Advisors to deliver exceptional customer experiences through a customer-centric approach.

You will work closely with your team to achieve business and product category goals, focusing on delivering real-time coaching and feedback.

The Team Manager will represent the brand as a Gucci Ambassador by promoting Gucci Values and Amplifiers within the market.

Key Responsibilities:

Team:

Support and coach Client Advisors to ensure a consistent client experience;

Provide regular feedback to Client Advisors to promote their development and motivation;

Lead Store Morning Briefings to deliver key business communications and daily objectives;

Develop and lead cross-category and floor working to ensure team members can sell all categories across all floors;

Conduct regular and monthly performance conversations to discuss results, opportunities, and develop action plans;

Participate in attracting, recruiting, and onboarding a high-performing team;

Monitor team adherence to company policies and procedures.

Client:

Lead and inspire the team to execute a superior client experience, ensuring a hospitality mindset in each Client Advisor;

Develop a client engagement mindset to build long-lasting relationships with clientele;

Achieve business objectives by utilizing the company Consumer Management client segmentation strategy;

Full utilization of clienteling tools to activate, retain, and grow team and personal client bases;

Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;

Monitor Client Advisors' performance and work with them on a daily/weekly/monthly plan to ensure clienteling excellence;

Lead from the shop floor, actively selling and role-modeling the selling ceremony.

Product:

Monitor the performance of assigned categories and proactively propose action plans to reach targets;

Partner with the Store Director and Merchandising team to provide effective feedback on products, stock situation, and specific category requests;

Partner with the Store Director and Visual Merchandising team to provide insights to maximize category potential while ensuring image and merchandising guidelines are maintained;

Partner with the Store Director and Training team to ensure Client Advisors develop full product knowledge through specific training;

Utilize digital platforms to support store and online product sales.

Operations:

Collaborate with Operations, Human Resources, Loss Prevention, and other cross-functional departments while adhering to and enforcing all company policies and procedures;

Provide accurate monthly schedules and leadership zoning by analyzing peak hours to ensure adequate floor coverage;

Support and maintain visual merchandising standards set by the WW headquarters;

Maintain full organization of company assets in the back of house and front of house per the WW stock guidelines;

Daily maintenance of the consignment program to be current and adhere to company policy and procedures;

Responsible for tracking all special orders through merchandising communication;

Weekly communication of bestseller needs through the Business Planning replenishment program.


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