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Gucci Team Lead

hace 1 mes

Barcelona, Barcelona, España Luxury Goods Spain S. L. A tiempo completo
Job Description

As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver exceptional customer experiences.

You will lead from the shop floor, providing real-time coaching and feedback to achieve business and product category goals.

Key Responsibilities:

  • Develop and grow the talent within your team.
  • Represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.
  • Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
  • Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans.
  • Monitor your team's adherence to company policies and procedures; follow up when needed.

Client Focus:

  • Develop a client engagement mindset, with the purpose of building long-lasting relationships with clientele.
  • Achieve business objectives by utilizing the company Consumer Management client segmentation strategy.
  • Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
  • Manage and resolve customer issues, delighting and retaining the client relationship.

Requirements:

  • Strong grasp on KPI's and ability to strategize when performance standards are not met.
  • Fully support and align with all key business initiatives and new product launches.