Customer Service Professional for Automotive Sector

hace 2 semanas


Barcelona, Barcelona, España TOPTALENT A tiempo completo
Job Description

We are seeking a skilled Customer Support Representative to join our team in Barcelona, Spain. This role is perfect for individuals who are passionate about delivering exceptional customer service and have a strong understanding of the automotive industry.

Key Responsibilities
  • Handle incoming customer inquiries via phone, email, chat, or automated alerts and address user needs efficiently
  • Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
  • Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
  • Escalate any potential service issues to senior team members as needed
  • Adhere to all project processes and procedures
  • Ensure compliance with contractual SLA
  • Provide coverage for other agents in their absence, whether within the same team or across different teams
  • Collaborate with the team on specific projects when requested
  • Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
  • Participate in regular team meetings
Requirements
  • Native/fluent in Dutch both verbal and written. Proficiency in English (minimum B2 level)
  • A minimum of 1 year of customer service experience is required
  • Experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
  • Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
  • Strong aptitude for working in a customer service environment
  • Excellent customer care skills, with the ability to listen to and understand customer needs
  • Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
Benefits
  • Estimated salary: €28,000 - €35,000 per annum, based on experience and performance
  • Higher salary from the 7th month
  • Working schedule: Monday to Friday, 08:00 AM - 05 PM
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • 23 working days of paid annual leave
  • Guidance and tools to reach your full potential

To be considered for this role, please visit our career page: https://www.careers-page.com/toptalent-2



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