Customer Service Professional for Automotive Sector
hace 2 semanas
We are seeking a skilled Customer Support Representative to join our team in Barcelona, Spain. This role is perfect for individuals who are passionate about delivering exceptional customer service and have a strong understanding of the automotive industry.
Key Responsibilities- Handle incoming customer inquiries via phone, email, chat, or automated alerts and address user needs efficiently
- Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
- Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
- Escalate any potential service issues to senior team members as needed
- Adhere to all project processes and procedures
- Ensure compliance with contractual SLA
- Provide coverage for other agents in their absence, whether within the same team or across different teams
- Collaborate with the team on specific projects when requested
- Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
- Participate in regular team meetings
- Native/fluent in Dutch both verbal and written. Proficiency in English (minimum B2 level)
- A minimum of 1 year of customer service experience is required
- Experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
- Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
- Strong aptitude for working in a customer service environment
- Excellent customer care skills, with the ability to listen to and understand customer needs
- Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
- Estimated salary: €28,000 - €35,000 per annum, based on experience and performance
- Higher salary from the 7th month
- Working schedule: Monday to Friday, 08:00 AM - 05 PM
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- 23 working days of paid annual leave
- Guidance and tools to reach your full potential
To be considered for this role, please visit our career page: https://www.careers-page.com/toptalent-2
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