Customer Service Ambassador for Luxury Automotive Brand
hace 1 semana
You have experience in luxury customer service or the hotel industry and are based in Berlin? Our client – a luxury automotive brand – is looking for customer care agents to provide exceptional service to customers. As the first point of contact, you will be a true brand ambassador and have a significant impact on the customer experience.
Your future company:
An innovative luxury automotive brand that is creating an in-house Customer Interaction Center. They have offices worldwide to cater to the needs of their international clientele.
What's in it for you?
Competitive salary
Possibility to partially work from home after the initial training months
Working in a dynamic and inclusive work environment
Your responsibilities and impact as a Customer Service Representative will be:
Be the friendly and empathetic first point of contact for customers by representing the company professionally
Contribute to the growth of the Customer Interaction Center by bringing fresh ideas
Use your communication skills to resolve customer issues and maintain a good relationship
Ensure that every customer walks away with a positive experience
Skills, qualifications and interests you need to succeed in this role:
Native level of German with a proficient level of English
Previous experience in luxury Customer Service or the Hotel industry (min. 2 years)
Already based in Berlin
Having excellent verbal and written communication skills
Being able to quickly understand customers' needs and empathize with them
Structured and well-organized way of working
Experience working in the automotive industry is a plus
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