Customer Service Representative for Luxury Automotive Brand

hace 2 semanas


Barcelona, Barcelona, España Blu Selection A tiempo completo
About the Job

We are seeking a highly skilled Customer Service Agent to join our team in Lisbon, Portugal. As a representative of a luxurious commercial vehicle brand, you will be responsible for providing exceptional customer service to clients, ensuring high-quality interactions, and resolving issues in a timely manner.

Responsibilities
  • Help clients with incoming issues and concerns
  • Ensure high-quality customer service through effective communication and problem-solving
  • Book appointments for maintenance and provide roadside assistance
  • Record data in the CRM system and provide information about the app, warranty, and purchases
Requirements
  • A native level of Dutch and a high level of English (C1)
  • Knowledge of the value and impact that a good customer experience can create
  • Articulate and communicative with excellent interpersonal skills
  • Available for 24/7 rotative shifts and willing to relocate to Lisbon
  • A valid Portuguese work permit or an EU passport
What We Offer
  • A long-term fixed-term contract, renewable every year
  • Full-time working hours (40h/week) with a rotational schedule
  • A competitive salary with two options: including free accommodation or reimbursement of initial flight expenses
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Real career opportunities in different career paths
About Lisbon

Lisbon is a vibrant city with a rich cultural history, offering a warm climate, delicious cuisine, and a friendly community. As a Customer Service Agent, you will have the opportunity to experience the city's unique blend of traditional and modern culture.



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