Customer Service Representative for a Luxury Automotive Brand

hace 1 mes


Barcelona, Barcelona, España Blu Selection A tiempo completo

About the Role:

Are you a customer service enthusiast looking for a new challenge? We are seeking a highly skilled and multilingual customer service representative to join our team at Blu Selection. As a customer service agent, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Provide high-quality customer service, ensuring a positive experience for our clients
  • Book appointments for maintenance and provide roadside assistance as needed
  • Record data in our CRM system and provide information on our app, warranty, and purchases

Requirements:
  • A native level of Dutch and a high level of English (C1)
  • Knowledge of the value and impact that a good customer experience can create
  • Articulate and communicative, with excellent communication skills
  • Available for 24/7 rotative shifts
  • Being a real team player and committed to your work
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Having a valid Portuguese work permit or an EU passport (required)

What We Offer:
  • A long-term fixed-term contract, renewable every year
  • Full-time working hours (40h/week), Monday to Sunday, with a rotational schedule
  • A competitive salary, including free accommodation (shared flat, all bills included) or reimbursement of initial flight expenses for international candidates
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Real career opportunities in different career paths, including team lead and supervisor roles

About Living in Lisbon:
  • A colorful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes, and a happy-go-lucky urban life
  • A large English-speaking local community and international environment


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