Innovative Customer Service Representative for Global Brand

hace 4 semanas


Barcelona, Barcelona, España CPM International A tiempo completo
Company Overview:

CPM International is a global company with a presence in 30+ countries, offering multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical support solutions worldwide.

Salary:

€13,538.46 per year, gross salary.

Job Description:

We are seeking an innovative customer service representative to join our team. As a key player in supporting our global brand, New Balance, you will be responsible for answering product information requests, resolving queries, and offering omnichannel services to our consumers.

You will develop a sound understanding of our client's products and services, becoming an expert on all things New Balance. Embracing our company values, you will act as a brand ambassador, showcasing your talent and passion for delivering outstanding customer service.

Required Skills and Qualifications:
  • Fluent Italian and Spanish, with exceptional grammar and spelling skills.
  • High-level English (written and spoken).
  • Genuine passion for delivering outstanding customer service.
  • Ability to deal with sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
  • Professional outlook and proactive approach to problem-solving.
Benefits:
  • Temporary contract for 3 months, with a 1-month probation period.
  • Part-time position (30 hours/week).
  • Working days/hours: Monday to Friday, 10 to 16.
  • Top performance incentives.
  • Holidays: 24 calendar days per year.
  • Paid bank holidays + 1 extra day in lieu.
  • Hybrid work model: 4 days per month at the office/training/rest from home.
  • Training at the office, Monday to Friday, 10 to 19h, 8 days of training.
Other Benefits:
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development, and opportunities to cultivate a new and exciting career in a high-growth environment.
  • Employee Assistance Program - free, confidential, and impartial guidance and support.
  • Employee Benefits Club - a wide range of exclusive perks and rewards.
  • New Balance online discounts (30% off).
  • Option to sign-up for Discounted Private Health Insurance.
  • Referral Program – bring a friend and get a referral bonus.
  • Access to LinkedIn specialized training & courses.


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