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Customer Service Representative for Jewelry Brand
hace 2 meses
Our esteemed client, a leading jewelry and accessories manufacturer, seeks an exceptional Customer Service Representative to join their dynamic team in Barcelona. With a passion for fashion and jewelry, you will be responsible for delivering top-notch support to clients and contributing to the company's mission to provide exceptional customer experiences.
About Empresa ReconocidaEmpresa Reconocida is a multicultural company collaborating with employees from over 29 different nationalities. Our clients belong to the top 500 business companies in sectors such as IT, telecommunications, e-commerce, automotive, and financial services. We offer a great work environment, modern offices, and a dynamic approach, with true career opportunities.
Your Future ProjectAs a Customer Service Representative, you will play a crucial role in creating unforgettable customer experiences and delivering exceptional support. Your primary goal will be to ensure customer satisfaction through timely and efficient resolution of queries and concerns.
Key Responsibilities- Provide world-class customer service via phone, email, or chat
- Respond to customer inquiries and resolve issues promptly and professionally
- Work closely with cross-functional teams to resolve complex customer complaints
- Develop and maintain a deep understanding of our products and services
To succeed in this role, you will need to possess:
- A native level of Polish language proficiency
- Fluency in English or Spanish
- The ability to handle high-pressure situations with ease
- Excellent communication and problem-solving skills
- A passion for delivering exceptional customer experiences
We offer a comprehensive package of benefits and perks to ensure your growth and well-being:
- Full-time contract with 39 hours/week
- Rotative schedule (Monday to Sunday, 09:00 to 17:00)
- Gross salary of €16,732 per year, plus up to €1,200 per year in bonus
- 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)
