Customer Service Representative for Multilingual Team

hace 1 mes


Barcelona, Barcelona, España Qlf Brands B.V. A tiempo completo

Job Description:
We are seeking a highly skilled Customer Service Representative to join our multilingual team in Barcelona. As a Customer Service Representative, you will be the first point of contact for our customers, responding to their inquiries via email, phone, or chat. You will also be available to support our foreign customer service teams, speaking and writing fluently in English and another language such as Swedish, German, French, Spanish, Italian, Portuguese or Greek.

About the Role:
As a Customer Service Representative, you will be responsible for answering customer questions, resolving issues, and providing excellent customer service. You will also be required to work well with systems, preferably Salesforce, and multitask effectively.

Key Responsibilities:

  • Respond to customer inquiries via email, phone, or chat
  • Provide excellent customer service and resolve customer issues
  • Work well with systems, preferably Salesforce
  • Multitask effectively and prioritize tasks
  • Communicate effectively with customers and colleagues

About Us:
We are a rapidly growing organization with a vibrant company culture. We value open communication, teamwork, and a friendly atmosphere. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Requirements:
To be successful in this role, you will need to have
  • Excellent communication and customer service skills
  • Proficiency in English and another language such as Swedish, German, French, Spanish, Italian, Portuguese or Greek
  • Ability to work well with systems, preferably Salesforce
  • Ability to multitask effectively and prioritize tasks
  • Good analytical and problem-solving skills

What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. You will also have the opportunity to work in a dynamic and fast-paced environment, and to be part of a team that values open communication and teamwork.

How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this role. Please submit your resume and a cover letter explaining why you are the ideal candidate for this position.

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