Customer Service Representative for Swiss Markets

hace 5 días


Barcelona, Barcelona, España Team A tiempo completo

Job Description:

We are seeking an experienced Customer Service Representative to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients, addressing their queries and concerns, and ensuring their overall satisfaction.

About the Role:

This is a full-time position that requires a high level of communication skills, both written and verbal. You will be working closely with our customers, understanding their needs, and providing solutions to their problems. Your primary goal will be to build strong relationships with our customers, ensuring they feel valued and supported throughout their journey with us.

Responsibilities:

  • Provide exceptional customer service via phone, email, and chat
  • Address customer inquiries and resolve issues efficiently
  • Work collaboratively with our sales and marketing teams to promote our services
  • Maintain accurate records of customer interactions and feedback
  • Participate in ongoing training and development to improve your skills and knowledge

Requirements:

To be successful in this role, you will need:

  • A strong command of the German language (Swiss-German dialect a plus)
  • Excellent communication and interpersonal skills
  • Previous experience in customer service or a related field
  • Able to work independently and as part of a team
  • Proactive and results-driven approach

What We Offer:

  • A competitive salary: €45,000 - €55,000 per annum
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A generous benefits package, including health insurance and tickets restaurant
  • The possibility of remote work

Why Join Our Team?

We are a young and human company that values respect, openness, and collaboration. We believe in diversity and inclusion, and we welcome individuals from all backgrounds to join our team. If you share our values and are passionate about delivering exceptional customer service, we would love to hear from you.



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