Customer Support and Account Manager for UK Markets

hace 3 días


Barcelona, Barcelona, España Abroad Experience A tiempo completo

About the Role
This is an exciting opportunity for a highly motivated and detail-oriented Customer Support Representative to join our international client in the Netherlands, serving their UK markets.

Job Summary
We are seeking an excellent Customer Support Representative with 2 years of experience in a B2B customer service department for UK Markets. As a key member of our team, you will provide exceptional customer service, develop close relationships with resellers, and work closely with management and sales teams.

Responsibilities
The position involves handling sales and general technical issues, providing support for all company products, and ensuring database accuracy. You will also be responsible for:

  • Developing and maintaining close relationships with resellers;
  • Developing technical knowledge and understanding of the audiovisual market;
  • Working closely with (field) management and sales team;
  • Providing excellent customer service;
  • Supporting all company products;
  • Ensuring database accuracy;
  • Participating in lunches and/or dinners with customers;
  • Assisting in resolving minor client issues;
  • Utilizing marketing tools such as website, catalog, and price guide;
  • Knowing sales policies and procedures and reseller pricing levels.

Requirements
To be successful in this role, you should have:

  • 2 years of experience in a B2B customer service department for UK Markets;
  • Fluent (native-level) English proficiency, with a strong focus on UK spelling, grammar, and cultural nuances;
  • An excellent command of written and spoken UK English, with the ability to adapt communication styles to suit a professional audience;
  • Technically literate or have an affinity with technical products;
  • Initiative, adaptability, representative and professional attitude;
  • Strong attention to detail, highly organized, computer literate;
  • Ability to prioritize tasks and requests;
  • Ability to work well in a fast-paced professional office environment.

Estimated Salary Range: €45,000 - €60,000 per year, depending on experience and qualifications. Our international client offers a competitive salary package, including benefits and opportunities for growth and development. If you are a motivated and detail-oriented individual looking for a new challenge, please apply today



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