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hace 2 meses
About the Job: We're looking for a skilled Customer Support Representative to join our team in the Flemish market. As a key member of our Customer Care team, you'll play a crucial role in providing exceptional support to our clients, ensuring seamless onboarding and resolving any issues that may arise.
Key Responsibilities:
- Delight our Belgian and Dutch-speaking customers by providing sharp, quick technical support and guiding them through the account opening process
- Be the voice of our customers, using their feedback to continuously improve our product and maintain the 'WOW' effect they love
- Set up internal processes to better respond to customer requests, including updating FAQs, dashboards, and macros
- Take ownership of identifying anomalies, optimizing problem-solving, and keeping colleagues up-to-date on improvements
About You: We're looking for someone with up to one year of experience in customer support or handling client challenges, who is customer-centric, results-driven, and has strong written and verbal communication skills. You'll thrive in a dynamic, evolving startup environment and be proficient in Flemish and English.
About Qonto: We're a fast-paced, growth-oriented company that values cooperation, communication, and continuous improvement. Our team is passionate about creating a welcoming environment where everyone can thrive, and we prioritize evaluating applicants based on skills and potential.
What We Offer: A competitive salary package, inclusive work environment, and opportunities for growth and development. You'll be part of our exciting expansion into new European markets, working closely with our Team Leader and contributing to our mission to create a finance solution that energizes SMEs and freelancers.
