Global Customer Service Representative for New Balance

hace 1 mes


Barcelona, Barcelona, España CPM International A tiempo completo
Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Global Customer Service Representative for New Balance. This role is an exciting opportunity to work with a leading global brand, providing exceptional customer service to clients worldwide.

About CPM International

CPM International has a strong presence in over 30 countries, offering multilingual support tailored to the needs of diverse markets. We focus on delivering high-quality customer service, sales, and technical support solutions to clients globally.

Job Description

The successful candidate will be responsible for:

  • Providing expert product information and resolving queries via various communication channels;
  • Developing a comprehensive understanding of New Balance products and services;
  • Becoming a brand ambassador, embodying the values of CPM International and New Balance;
  • Working collaboratively with consumers to deliver outstanding customer experiences;
  • Offering an omnichannel service, utilizing skills such as empathy, problem-solving, and adaptability.
Requirements and Qualifications

To be considered for this role, candidates must possess:

  • A fluent level of German, with excellent grammar and spelling skills;
  • A high level of English proficiency (both written and spoken);
  • A genuine passion for delivering exceptional customer service;
  • Strong administrative skills, with attention to detail;
  • A proactive approach to problem-solving and a professional outlook.
Benefits

We offer:

  • An estimated salary of €9,948.71 per year, reflecting the location and industry standards;
  • A temporary contract with a 3-month probation period;
  • A part-time schedule of 20 hours per week, Monday to Friday, 4:00pm-8:00pm;
  • Ongoing training and development opportunities;
  • A chance to cultivate a new career in a high-growth environment;
  • Employee benefits, including private health insurance, employee assistance programs, and referral bonuses.


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