Global Customer Service Representative for New Balance
hace 1 mes
We are seeking a highly skilled and customer-focused professional to join our team as a Global Customer Service Representative for New Balance. This role is an exciting opportunity to work with a leading global brand, providing exceptional customer service to clients worldwide.
About CPM InternationalCPM International has a strong presence in over 30 countries, offering multilingual support tailored to the needs of diverse markets. We focus on delivering high-quality customer service, sales, and technical support solutions to clients globally.
Job DescriptionThe successful candidate will be responsible for:
- Providing expert product information and resolving queries via various communication channels;
- Developing a comprehensive understanding of New Balance products and services;
- Becoming a brand ambassador, embodying the values of CPM International and New Balance;
- Working collaboratively with consumers to deliver outstanding customer experiences;
- Offering an omnichannel service, utilizing skills such as empathy, problem-solving, and adaptability.
To be considered for this role, candidates must possess:
- A fluent level of German, with excellent grammar and spelling skills;
- A high level of English proficiency (both written and spoken);
- A genuine passion for delivering exceptional customer service;
- Strong administrative skills, with attention to detail;
- A proactive approach to problem-solving and a professional outlook.
We offer:
- An estimated salary of €9,948.71 per year, reflecting the location and industry standards;
- A temporary contract with a 3-month probation period;
- A part-time schedule of 20 hours per week, Monday to Friday, 4:00pm-8:00pm;
- Ongoing training and development opportunities;
- A chance to cultivate a new career in a high-growth environment;
- Employee benefits, including private health insurance, employee assistance programs, and referral bonuses.
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