New Balance Customer Service Representative

hace 2 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

Our company, CPM International, is a global presence in over 30 countries. We offer multilingual support to cater to our diverse markets.

We prioritize customer service, sales, and technical support solutions for clients worldwide. At CPM International, we celebrate diversity and welcome individuals from all walks of life. Our accessible workplace fosters inclusion and empowers employees to bring their whole selves to work.

Our Client, New Balance, believes that everyone is born to move. They strive to provide innovative products that combine function and fashion, performance, and style. Each international team member plays a vital role in supporting the company's values with customers globally.

We are seeking exceptional individuals to immerse themselves in the brand and deliver a first-class service to our customers. Key traits include:

  • We Care: Passionate about providing high-quality customer support, exceeding targets, and delivering excellent consumer service.
  • We're Curious: A proactive approach to problem-solving, coupled with a 'can-do' attitude.
  • We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLAs while working on individual goals.

Key responsibilities include:

  • Collaborating with consumers to answer product information requests and resolve queries in a professional manner.
  • Analyzing customer problems and offering individual solutions.
  • Omnichannel service provision via telephone, email, chat, and social media.
  • Developing a comprehensive understanding of New Balance products and services.

Required skills and experience include:

  • A fluent level of English with exceptional grammar and spelling skills.
  • A genuine passion for delivering outstanding customer service.
  • Ability to handle sensitive calls with empathy.
  • Strong administrative skills with attention to detail.
  • A professional outlook and proactive approach to problem-solving.

Benefits include:

  • A competitive salary of €16,153 gross per year.
  • Night Shift Bonus: €1.
  • A part-time contract with 35 hours/week.
  • Rotative working days/hours: Monday to Sunday, 3:00pm to 12:00am, with 2 weekends off per month.


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