Customer Service Representative for New Balance
hace 2 días
We are a global company with over 30 years of experience in providing multilingual support to diverse markets. Our focus is on delivering exceptional customer service, sales, and technical support solutions to clients worldwide.
At CPM International, we celebrate diversity and welcome everyone. Our accessible workplace fosters inclusion and empowers employees to bring their unique styles and perspectives to work. We strive to create a vibrant and innovative culture where our team members can thrive.
About the RoleWe are seeking a highly skilled Customer Service Representative to join our international team. As a key member of our team, you will play a crucial part in supporting our client, New Balance, in sharing their values with customers worldwide.
Your primary responsibility will be to work collaboratively with consumers to answer product information requests and resolve queries in a professional manner. You will also be required to develop a sound understanding of the products and services offered by New Balance and become an expert on all things New Balance.
Key Responsibilities- Answer product information requests and resolve consumer queries in a skilful and professional way
- Analyse consumer problems and offer individual solutions
- Offer an omnichannel service to consumers via telephone, email, chat, and social media
To be successful in this role, you will need to have:
- A fluent level of English with exceptional grammar and spelling skills
- A genuine passion for delivering outstanding customer service
- The ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
We offer a range of benefits, including:
- A competitive salary of €11,538 gross per year
- A night shift bonus of €1.85 gross per hour from 10:00pm to 12:00am
- Incentives for top performance
- Holidays and paid bank holidays
- Training and development opportunities
You will be working in a dynamic and inclusive environment with a strong focus on teamwork and collaboration. Our office location is in Barcelona, Spain.
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