Customer Service Representative

hace 7 días


Barcelona, Barcelona, España Cpm International A tiempo completo
About Us

At CPM International, we have a global presence in over 30 countries. We offer multilingual support to cater to diverse markets worldwide.

The Opportunity

We are seeking a skilled Customer Service Representative to join our team in Barcelona, Spain. The successful candidate will work on delivering exceptional customer service and become an expert on all things New Balance.

Key Responsibilities
  • Work collaboratively with consumers to resolve queries and provide product information.
  • Offer an omnichannel service via phone, email, chat, and social media.
  • Become knowledgeable about the products and services offered by New Balance.
Requirements
  • A fluent level of English with excellent grammar and spelling skills.
  • A genuine passion for delivering outstanding customer service.
  • Ability to handle sensitive calls with empathy.
  • Strong administrative skills with attention to detail.
What We Offer

A competitive salary of €16,153 per year (gross), including a night-time bonus of €1.85 gross per hour between 12:00 AM and 3:00 AM. Our benefits package includes:

  • 24 calendar days of paid annual leave.
  • Paid bank holidays and one extra day in lieu.
  • Ongoing training and development opportunities.
  • An Employee Assistance Program.
  • Discounted private health insurance.
  • New Balance online discounts.

We strive to create a vibrant and inclusive workplace where everyone feels valued and empowered to contribute their best. If you are passionate about delivering exceptional customer service and eager to develop your skills, apply today



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