Customer Service Representative

hace 3 semanas


Barcelona, Barcelona, España Exoticca A tiempo completo
Customer Service Representative Opportunity

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to creating unforgettable travel experiences for our customers.

We are seeking a highly skilled Customer Service Representative to join our team and help us deliver exceptional customer experiences. As a Customer Service Representative, you will be responsible for providing pre-departure and in-destination customer support, answering inquiries, and resolving customer issues.

Key Responsibilities:
  • Pre-Departure Customer Support:
    • Answer incoming calls and emails from customers.
    • Provide destination and trip information.
    • Help with visas and country-specific entry requirements.
    • Add or remove excursions.
    • Make cancellations, service amendments, and refund requests.
  • In-Destination Customer Support:
    • Handle incoming calls, emails, and Whatsapp messages from customers.
    • Support customers with flight delays or cancellations.
    • Provide information about daily activities while in destination.
  • Achieving Targets:
    • Achieve productivity targets.
    • Meet Quality Assurance scores.
    • Meet CSAT, ASAT, and Issue Resolution targets.
Requirements:
  • Previous Experience:
    • Minimum 2 years of contact center and/or customer service experience.
  • Linguistic Skills:
    • C1/C2 level German and English (verbal, reading, writing) required.
    • C1/C2 level Spanish is a plus.
  • Technical Knowledge:
    • Working knowledge of contact platforms.
    • Working knowledge of CRM systems like Salesforce.

Exoticca is an equal opportunity employer. We value diversity and inclusivity. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity, or expression, veteran status, or any other protected characteristic.



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