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Customer Service Representative

hace 1 mes

Barcelona, Barcelona, España Pierce Group A tiempo completo

Pierce Group is seeking a skilled Customer Service Representative to join our team in Barcelona, Spain. As a Customer Service Representative, you will be responsible for providing exceptional customer support to our European customers.

Key responsibilities include:

  • Responding to customer inquiries and resolving issues in a timely and efficient manner
  • Providing accurate and helpful information to customers via email and chat
  • Handling return cases and capturing customer feedback to identify potential improvements in our processes and systems

Requirements:

  • Excellent oral and written communication skills in German and English
  • Patience, empathy, and strong problem-solving skills
  • Ability to balance customer needs with business requirements
  • High level of computer literacy

Prior experience in customer service in a fast-growing online retail environment is a plus. If you are passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply.