Customer Service Representative
hace 4 semanas
Job Title: Customer Service Representative
About the Role:
Alpadia Language Schools is seeking a highly skilled Customer Service Representative to join our team. As a key member of our B2C Customer Care Team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
• Admit clients into our programs, ensuring a seamless experience from sales to arrival
• Manage client inquiries, resolving issues in a timely and professional manner
• Collaborate with sales, student support, and operations teams to ensure client satisfaction
• Maintain accurate records and reports, providing insights to improve our services
Requirements:
• 2+ years of experience in customer service or admissions
• Proficiency in Microsoft Office and ability to learn new systems quickly
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Discounts on medical insurance and free language courses abroad
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