Customer Service Representative
hace 4 semanas
We are seeking a highly skilled Customer Service Representative to join our team at Qlf Brands B.V. in Barcelona. As a Customer Service Representative, you will be the first point of contact for our customers, providing support and assistance via email, telephone, or chat.
You will be responsible for answering customer inquiries, resolving issues, and providing solutions to our customers. You will also be required to translate customer requests into a correct solution and provide proactive advice to create the right atmosphere in our customers' homes.
To be successful in this role, you will need to have excellent communication skills, both written and verbal, and be able to work well under pressure. You will also need to have a good understanding of our lighting products and be able to provide technical support to our customers.
We are looking for a motivated and customer-focused individual who is able to work independently and as part of a team. If you have a passion for customer service and are looking for a challenging and rewarding role, we would love to hear from you.
Key Responsibilities:
- Provide customer support via email, telephone, or chat
- Answer customer inquiries and resolve issues
- Translate customer requests into a correct solution
- Provide proactive advice to create the right atmosphere in our customers' homes
- Work well under pressure and meet deadlines
- Have a good understanding of our lighting products and be able to provide technical support
What We Offer:
- A competitive salary and benefits package
- The opportunity to work with a dynamic and growing company
- A chance to develop your skills and knowledge in customer service and lighting products
- A fun and supportive work environment
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