Customer Service Representative
hace 1 mes
We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional service to our international travelers and accommodation suppliers.
Key Responsibilities:
Provide timely and effective support to customers via email and phone, resolving their inquiries and concerns.
Collaborate with internal teams to ensure seamless communication and issue resolution.
Develop and maintain a deep understanding of our products and services to provide accurate information to customers.
Stay up-to-date with industry trends and best practices to continuously improve our customer service standards.
Requirements:
C2 level of Slovenian and advanced English language proficiency.
Excellent communication and interpersonal skills, both written and spoken.
User-friendly PC skills, including Office 365, CRM Database, and other internal platforms.
A problem-solving and solution-driven mentality, with a positive and motivated mindset.
Goal-oriented work approach, with an open mind to changing priorities and business processes.
Affinity with accommodation platforms and experience within customer service or contact center environments.
Availability to work from the office and from home (within 100km of the office).
Benefits:
Feel Good program, including Spanish lessons, quizzes with prizes, and free group activities.
Free private health insurance, if interested, upon obtaining a permanent contract.
Flexible remuneration in nursery school transport, if interested, after the probation period.
A multicultural and international working environment, with modern office spaces and free coffee and fruit.
Be part of an exciting industry-leading department, with great opportunities to learn and grow your career.
3 weeks of initial training and continued personal coaching.
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