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Customer Service Representative with New Balance
hace 2 meses
About CPM International
CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
New Balance Overview
New Balance believes that we are born to move, and they are committed to offering the best innovative products combining function and fashion, performance, and style.
Job Description
We are seeking a skilled Customer Service Representative to work collaboratively with consumers, answering product information requests and resolving queries in a professional manner. You will put yourself in our customers' shoes, analyze their problems, and offer individual solutions.
You will also provide an omnichannel service to our consumers via telephone, email, chat, and social media, developing a sound understanding of the products and services offered by New Balance and becoming an expert on all things New Balance.
Requirements
To succeed in this role, you will need:
- A fluent level of English with exceptional grammar and spelling skills;
- A genuine passion for delivering outstanding customer service;
- The ability to deal with sensitive calls with empathy;
- Strong administrative skills with a keen eye for detail;
- A professional outlook and proactive approach to problem-solving.
Benefits
We offer:
- A temporary contract with a 3-month duration and a 1-month probation period;
- A part-time schedule with 20 hours per week;
- A salary of approximately €9,230.77 per month;
- Incentives for top performance;
- 24 calendar days of paid annual leave;
- Paid bank holidays and an extra day in lieu;
- An office work model;
- 2 weeks of fully office-based training;
- An opportunity to cultivate a new and exciting career in a high-growth environment.
Location
Our office location is in Barcelona (La Sagrera).
