Customer Service Representative for New Balance Emea
hace 1 semana
Company Overview: CPM International is a global organization with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
We Celebrate Diversity: Our accessible workplace fosters inclusion, empowering you to bring your whole self to work. We welcome everyone and embrace unique styles, creating a vibrant and innovative culture.
Our Client: New Balance believes that we are born to move, committed to offering innovative products combining function and fashion, performance, and style. Each international team member plays a vital role in supporting the company's values with customers worldwide.
Job Description: As a Customer Service Representative, you will collaborate with consumers to answer product information requests and resolve queries in a skilled and professional manner. You will analyze problems, offer individual solutions, and provide an omnichannel service via telephone, email, chat, and social media.
Required Skills and Qualifications:
- A fluent level of German with exceptional grammar and spelling skills
- A high level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- The ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving
Benefits: This part-time position offers a competitive salary of approximately €15,420.51 euros gross per year, with top performance incentives, an end-of-contract bonus, and holidays. You will also enjoy a hybrid work model, training opportunities, and access to LinkedIn courses.
Why Join Us: At CPM International, we offer a supportive environment where you can grow professionally and personally. Our Employee Assistance Program provides free guidance and support, and our Employee Benefits Club offers exclusive perks and rewards as a valued member of our organization.
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