Customer Service Representative for New Balance

hace 23 horas


Barcelona, Barcelona, España Cpm International Telebusiness S.L. A tiempo completo

New Balance is committed to offering innovative products that combine function and fashion, performance, and style. As a customer service representative, you will play an important part in supporting the company to share these values with our customers worldwide.

We Are Looking For

You will work collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional way. You will put yourself in our customers' shoes, analyze their problems, and offer them individual solutions. This includes offering an omnichannel service to our consumers via telephone, email, chat, and social media.

Requirements

  • A fluent level of Dutch with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • The ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving

What We Offer

We are offering a temporary contract of 3 months with a 1-month probation period. The working hours are Monday to Friday from 9:00 am to 3:00 pm or 9:00 am to 2:00 pm or 9:00 am to 4:00 pm. The salary is €12,435.89 per year for 25 hours of work per week or €14,923.07 per year for 30 hours of work per week. There are also top performance incentives, holidays, paid bank holidays, and a hybrid work arrangement with 4 days per month at the office and for training purposes.

Training and Development

We provide 8 days of full-time training fully based in the office. Our employee benefits include best-in-class people engagement activities and programs, ongoing training and development, and an opportunity to cultivate a new and exciting career in a high-growth environment. We also offer an Employee Assistance Program, a wide range of exclusive perks and rewards as a valued member of our organisation, and access to LinkedIn specialized training & courses.



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