Customer Service Representative for New Balance EMEA

hace 1 semana


Barcelona, Barcelona, España Cpm International A tiempo completo

Role Overview
New Balance EMEA is seeking a Customer Service Representative to support our global clients with multilingual support services.

Responsibilities
Work collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional manner, putting ourselves in our customers' shoes to analyse their problems and offer individual solutions. Provide an omnichannel service to our consumers via telephone, email, chat, and social media, while developing a sound understanding of the products and services offered by our client, New Balance.

Requirements
A fluent level of Dutch with exceptional grammar and spelling skills, a high level of English (both written and spoken), and a genuine passion for delivering outstanding customer service. Ability to deal with sensitive calls with empathy, strong administrative skills with a keen eye for detail, and a professional outlook with a proactive approach to problem-solving.

What We Offer
A 3-month temporary contract with a 1-month probation period, part-time (30 hours/week), working Monday to Friday 9:00 am to 3:00 pm. Salary: €14,923.07 gross per year, with top performance incentives, 24 calendar days of holiday per year, paid bank holidays, and an extra day in lieu. Hybrid: 4 days per month at the office and for training purposes. Training: 8 days of full-time training fully based in the office. Other benefits include best-in-class people engagement activities and programs, ongoing training and development, and an opportunity for you to cultivate a new and exciting career in a high-growth environment.



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