Customer Service Representative for New Balance EMEA

hace 7 días


Barcelona, Barcelona, España Cpm International A tiempo completo

About CPM International

CPM International is a global company with a presence in over 30 countries, offering multilingual support to cater to diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide. Our inclusive workplace celebrates diversity, fostering an environment where everyone feels valued and empowered to bring their unique perspectives.

About the Role

We are seeking an exceptional Customer Service Representative to join our team at New Balance EMEA. This role involves collaborating with customers to answer product information requests, resolving queries, and providing omnichannel support via phone, email, chat, and social media. As a key representative of the brand, you will develop a deep understanding of New Balance products and services, ultimately becoming an expert in all things New Balance.

Key Responsibilities

  • Deliver exceptional customer service, ensuring high-quality interactions that meet or exceed targets.
  • Analyze customer problems and provide individualized solutions.
  • Maintain a thorough knowledge of New Balance products and services.
  • Work collaboratively as part of a strong team, contributing to personal and team targets/SLA while working on personnel targets.

Requirements

To succeed in this role, you will need:

  • A fluent level of French with exceptional grammar and spelling skills.
  • A high level of English (both written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • The ability to deal with sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
  • A professional outlook and proactive approach to problem-solving.

Benefits

This role offers a competitive salary: €14,625 gross per year. Additional benefits include:

  • Top performance incentives.
  • New Balance online discounts (30% off).
  • Holidays: 24 calendar days per year + paid bank holidays + 1 extra day in lieu.
  • Paid training sessions.
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Access to LinkedIn specialized training & courses.
  • Referral program - Bring a friend and get a referral bonus.

Why Join Us?

At CPM International, we value diversity, inclusion, and employee engagement. We offer ongoing training and development opportunities, allowing you to cultivate a new and exciting career in a high-growth environment.



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