Customer Service Representative for New Balance
hace 1 mes
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at CPM International. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, specifically New Balance, via various communication channels.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Develop a thorough understanding of New Balance products and services
- Provide omnichannel support to customers via phone, email, chat, and social media
- Work collaboratively with internal teams to resolve customer issues
- Meet or exceed customer satisfaction targets
Requirements
To be successful in this role, you will need:
- A fluent level of English with exceptional grammar and spelling skills
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive customer issues with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving
What We Offer
We offer a competitive salary, comprehensive training, and a range of benefits, including:
- Top performance incentives
- 24 calendar days of paid holiday per year
- Paid bank holidays and an extra day in lieu
- Office work model
- Training and development opportunities
About CPM International
CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages and focus on customer service, sales, and technical support solutions for clients worldwide.
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