Customer Service Representative for New Balance

hace 1 mes


Barcelona, Barcelona, España CPM A tiempo completo

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at CPM International. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, specifically New Balance, via various communication channels.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Develop a thorough understanding of New Balance products and services
  • Provide omnichannel support to customers via phone, email, chat, and social media
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets

Requirements

To be successful in this role, you will need:

  • A fluent level of English with exceptional grammar and spelling skills
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive customer issues with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving

What We Offer

We offer a competitive salary, comprehensive training, and a range of benefits, including:

  • Top performance incentives
  • 24 calendar days of paid holiday per year
  • Paid bank holidays and an extra day in lieu
  • Office work model
  • Training and development opportunities

About CPM International

CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages and focus on customer service, sales, and technical support solutions for clients worldwide.



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