Customer Service Representative

hace 1 mes


Barcelona, Barcelona, España CPM A tiempo completo

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for New Balance. As a key member of our global customer support team, you will be responsible for providing exceptional service to our customers, resolving queries, and offering solutions to their problems.

Key Responsibilities

  • Provide multilingual support to customers via telephone, email, chat, and social media
  • Develop a deep understanding of New Balance products and services
  • Offer expert advice and solutions to customers
  • Work collaboratively with the team to achieve targets and SLAs

Requirements

To be successful in this role, you will need to possess excellent communication and problem-solving skills, a strong administrative background, and a genuine passion for delivering outstanding customer service. You will also need to be fluent in English and have a professional outlook.

What We Offer

  • A competitive salary of €16,153.84
  • Top performance incentives
  • 24 calendar days of paid holiday per year
  • Paid bank holidays and an extra day in lieu
  • Training and development opportunities
  • Access to LinkedIn specialized training and courses

Working Conditions

This is a part-time role, working 35 hours per week, with a rotative schedule from Monday to Sunday, between 3:00pm and 12:00am. The contract is temporary, lasting 3 months with a 1-month probation period.



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