Customer Service Representative
hace 1 mes
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for New Balance. As a key member of our global customer support team, you will be responsible for providing exceptional service to our customers, resolving queries, and offering solutions to their problems.
Key Responsibilities
- Provide multilingual support to customers via telephone, email, chat, and social media
- Develop a deep understanding of New Balance products and services
- Offer expert advice and solutions to customers
- Work collaboratively with the team to achieve targets and SLAs
Requirements
To be successful in this role, you will need to possess excellent communication and problem-solving skills, a strong administrative background, and a genuine passion for delivering outstanding customer service. You will also need to be fluent in English and have a professional outlook.
What We Offer
- A competitive salary of €16,153.84
- Top performance incentives
- 24 calendar days of paid holiday per year
- Paid bank holidays and an extra day in lieu
- Training and development opportunities
- Access to LinkedIn specialized training and courses
Working Conditions
This is a part-time role, working 35 hours per week, with a rotative schedule from Monday to Sunday, between 3:00pm and 12:00am. The contract is temporary, lasting 3 months with a 1-month probation period.
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