Customer Service Representative for New Balance Emea

hace 4 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo
Who We Are
CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages to cater to our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

Our Culture
We celebrate diversity and welcome everyone. Our accessible workplace fosters inclusion and empowers employees to bring their whole selves to work.

Our Client
New Balance is a leading brand that believes in the importance of movement. They offer innovative products that combine function and fashion, performance, and style.

Our Role
We are looking for talented individuals to join our team and support New Balance in sharing their values with our customers worldwide. As a key member of our international team, you will play a crucial part in delivering a first-class service to our customers.

We Are Looking For:
Passionate customer support professionals with a drive to achieve and exceed targets to deliver high-quality consumer service

Key Responsibilities:
Working collaboratively with customers to answer product information requests and resolve queries in a skilled and professional manner
Analysing customer problems and offering individual solutions
Providing an omnichannel service to customers via telephone, email, chat, and social media
Developing a sound understanding of New Balance products and services
Becoming an expert on all things New Balance
Embracing our company values and acting as a brand ambassador

Requirements:
Fluent Dutch with exceptional grammar and spelling skills
High level of English (both written and spoken)
Genuine passion for delivering outstanding customer service
Ability to deal with sensitive calls with empathy
Strong administrative skills with a keen eye for detail
Professional outlook and proactive approach to problem-solving

What We Offer:
Part-time position (25 hours/week)
Temporary contract (3-month contract with 1-month probation period)
Salary: €12

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