Customer Service Representative New Balance Emea
hace 2 meses
About CPM International
CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages, tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.
Our Client New Balance
We work closely with New Balance, a company that believes everyone is born to move. They offer innovative products that combine function and fashion, performance, and style. As a member of our international team, you will play a crucial part in supporting the company in sharing these values with our customers worldwide.
About the Role
As a Customer Support Specialist, you will work collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional manner. You will be able to put yourself in our customers' shoes, analyze their problems, and offer individual solutions. You will also be responsible for offering an omnichannel service to our consumers via telephone, email, chat, and social media, while developing a sound understanding of the products and services offered by New Balance.
Requirements
To be successful in this role, you will need to have a fluent level of Dutch, with exceptional grammar and spelling skills. You will also need a high level of English, both written and spoken. You must have a genuine passion for delivering outstanding customer service, be able to deal with sensitive calls with empathy, and possess strong administrative skills with a keen eye for detail.
Benefits
We offer a 3-month temporary contract with a 1-month probation period, working 30 hours a week, Monday to Friday from 9:00 am to 3:00 pm. The salary is €14 per hour.
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