Customer Service Representative for New Balance EMEA
hace 4 días
**About CPM International**
CPM International has a global presence in over 30 countries, offering multilingual support in various languages tailored to the diverse needs of its markets.
We focus on delivering exceptional customer service, sales, and technical support solutions to clients worldwide. Our accessible workplace fosters inclusion, empowering employees to bring their unique perspectives to work.
As part of our team, you will contribute to a vibrant and innovative culture that celebrates diversity and welcomes individuals from all backgrounds.
**Our Client New Balance**
New Balance believes that everyone is born to move, and they are committed to providing the best innovative products that combine function, fashion, performance, and style.
Each international team member plays a crucial role in supporting the company's values with customers worldwide.
**What We're Looking For**
We seek extraordinary individuals who share our passion for delivering outstanding customer service. If you are proactive, have a strong teamwork ethic, and are eager to achieve targets while working collaboratively with consumers, we encourage you to apply.
**Responsibilities**
You will work closely with consumers to answer product information requests, resolve queries in a professional manner, and offer individual solutions.
You will also develop a sound understanding of the products and services offered by New Balance and become an expert in their offerings.
**Requirements**
To succeed in this role, you will need:
- A fluent level of Dutch with exceptional grammar and spelling skills
- A high level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- The ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving
**What We Offer**
In exchange for your hard work and dedication, we provide:
- A competitive salary of €14,923.07 gross per year
- Incentives for top performance
- An end-of-contract bonus of €300 gross upon completing the temporary contract without sanctions or unjustified absences
- Holidays: 24 calendar days per year, plus paid bank holidays and one extra day in lieu
- A hybrid work arrangement, with 4 days per month spent at the office for training purposes
- Ongoing training and development opportunities
- Access to LinkedIn specialized training courses
- The Employee Assistance Program, offering free, confidential guidance and support
- The Employee Benefits Club, providing exclusive perks and rewards
- New Balance online discounts, including 30% off select items
- Option to sign up for discounted private health insurance
- A referral program, rewarding successful referrals with bonuses
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