Customer Service Representative for New Balance EMEA

hace 1 día


Barcelona, Barcelona, España Cpm International A tiempo completo

About Us

CPM International has a global presence in over 30 countries, providing multilingual support tailored to diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

We Embrace Diversity

We welcome everyone and celebrate unique styles, fostering an inclusive workplace that empowers you to bring your whole self to work.

Our Client

New Balance believes we are born to move and commits to offering innovative products combining function and fashion, performance, and style. Each international team member plays a vital role in sharing these values with customers worldwide.

What We Are Looking For

We seek extraordinary people to join our team, immerse themselves in the brand, and deliver exceptional service to our customers.

Key Responsibilities

You will work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional manner. This includes:

  • Analyzing consumer problems and offering individual solutions
  • Providing an omnichannel service via telephone, email, chat, and social media
  • Developing a comprehensive understanding of New Balance products and services
  • Becoming an expert on all things New Balance

Requirements

To succeed in this role, you will need:

  • A fluent level of German with exceptional grammar and spelling skills
  • A high level of English (written and spoken)
  • A genuine passion for delivering outstanding customer service
  • The ability to deal with sensitive calls with empathy
  • Strong administrative skills with attention to detail
  • A professional outlook and proactive approach to problem-solving

Benefits

We offer:

  • A start date of ASAP
  • A temporary contract of 3 months with a 1-month probation period
  • A part-time schedule of 31 hours per week
  • Working days/hours: Monday (12:30pm - 8:00pm), Tuesday to Friday (13:30pm - 8:00pm)
  • A competitive salary of €15 per hour


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