Customer Service Specialist
hace 1 día
About Us CPM International is a global organization with a presence in over 30 countries, providing multilingual support tailored to diverse markets. Our focus on customer service, sales, and technical solutions empowers us to deliver exceptional experiences worldwide.
We celebrate diversity and welcome individuals from all backgrounds, fostering an inclusive workplace that encourages unique perspectives. Our Client New Balance shares our commitment to innovation, function, and style, offering high-quality products that combine performance and fashion. We seek extraordinary team members who will immerse themselves in the brand and provide first-class service to customers worldwide.
We are guided by three core values: We Care, focusing on delivering exceptional customer support; We're Curious, driving proactive problem-solving; and We Achieve Together, emphasizing strong teamwork and collaboration to achieve personal and team targets.
Your Role As a Customer Service Specialist, you will work closely with consumers to resolve product information requests, analyze problems, and offer individualized solutions. You will also develop a thorough understanding of our client's products and services, becoming an expert in all things New Balance. Key Responsibilities include:
- Providing omnichannel support to consumers via phone, email, chat, and social media
- Analyzing consumer issues and offering personalized solutions
- Becoming an expert on New Balance products and services
Requirements To excel in this role, you will need:
- A fluent level of Dutch with exceptional grammar and spelling skills
- A high level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- Strong administrative skills with attention to detail
- A professional approach to problem-solving
What We Offer Join our team as a Customer Service Specialist and enjoy:
- A temporary contract with a 2-month probation period
- Part-time hours (30 hours/week) from Monday to Friday (9:00 am to 3:00 pm)
- A competitive salary of €14 per hour
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