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Customer Service Specialist

hace 2 meses

Barcelona, Barcelona, España Cybex Gmbh A tiempo completo

Job Overview:

We are seeking a highly skilled Customer Service Specialist to join our team at Cybex GmbH. The ideal candidate will possess excellent communication and problem-solving skills, with a strong ability to work in a fast-paced environment.

Responsibilities:

  • Respond to customer inquiries and resolve issues related to product quality and after-sales support
  • Analyze and address customer concerns, ensuring timely resolution and high-quality service
  • Work closely with internal teams to improve service processes and enhance the overall customer experience
  • Provide administrative support, including data entry and record-keeping
  • Collaborate with the centralized workshop to manage repairs and warranty exchanges

Requirements:

  • Minimum 2 years of experience in a customer-facing or commercial role
  • Excellent organizational and time management skills
  • Strong proficiency in Microsoft Office and ticketing tools
  • Fluency in Spanish, English, and Portuguese (with additional languages a plus)
  • Residence in the Barcelona area

Salary: €25,000 - €35,000 per annum, depending on experience

Benefits:

  • Competitive salary and bonus structure
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment

About Us:

Cybex GmbH is a leading company in the industry, committed to delivering exceptional products and services. We value innovation, teamwork, and customer satisfaction above all else.