Multilingual Customer Service Specialist
hace 3 semanas
Company Overview: QLF Brands B.V. is a fast-growing international organization with over 220 employees, operating 39 webshops in 31 European countries and seven physical stores. Our customer service is managed from multiple locations.
Salary: €20,500 per year. As a Multilingual Customer Service Specialist, you will be working full-time at our head office in Barcelona, Spain.
Job Description:
- You will be the first contact for our customers and communicate with them via email, telephone, or chat.
- You will support our foreign customer service teams for European customers.
- You must be fluent in English and another language (Spanish, Italian, and/or Portuguese).
- You will answer diverse customer inquiries and translate problems into correct solutions for the customers.
Required Skills and Qualifications:
- Communication skills: You are communicative and have a smooth chat.
- Customer service experience: You have experience as a customer service representative.
- System skills: You can work well with systems (preferably Salesforce) and multitask effectively.
- Languages: You are fluent in English along with other languages (Spanish, Italian, Portuguese).
- Stress resistance: You are stress-resistant and maintain composure.
- Patient listening: You are patient, a good listener, and possess commercial insight.
- Spanish social security number: You have a Spanish social security number - this is mandatory for employment.
Benefits:
- A full-time job in an informal and friendly team.
- A challenging, varied position with international customer contact and room for initiative.
- The opportunity to gain experience within a dynamic and fast-growing international E-commerce organization.
- An informal, no-nonsense, and open corporate culture.
- A very attractive staff discount on our mood lighting for you and your family and friends.
- Working hours: Monday to Friday from 08:00 - 17:00 or 09:00 - 18:00 (one free hour).
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