Multilingual Customer Service Specialist

hace 3 semanas


Barcelona, Barcelona, España Qlf Brands B.V. A tiempo completo

Company Overview: QLF Brands B.V. is a fast-growing international organization with over 220 employees, operating 39 webshops in 31 European countries and seven physical stores. Our customer service is managed from multiple locations.

Salary: €20,500 per year. As a Multilingual Customer Service Specialist, you will be working full-time at our head office in Barcelona, Spain.

Job Description:

  • You will be the first contact for our customers and communicate with them via email, telephone, or chat.
  • You will support our foreign customer service teams for European customers.
  • You must be fluent in English and another language (Spanish, Italian, and/or Portuguese).
  • You will answer diverse customer inquiries and translate problems into correct solutions for the customers.

Required Skills and Qualifications:

  • Communication skills: You are communicative and have a smooth chat.
  • Customer service experience: You have experience as a customer service representative.
  • System skills: You can work well with systems (preferably Salesforce) and multitask effectively.
  • Languages: You are fluent in English along with other languages (Spanish, Italian, Portuguese).
  • Stress resistance: You are stress-resistant and maintain composure.
  • Patient listening: You are patient, a good listener, and possess commercial insight.
  • Spanish social security number: You have a Spanish social security number - this is mandatory for employment.

Benefits:

  • A full-time job in an informal and friendly team.
  • A challenging, varied position with international customer contact and room for initiative.
  • The opportunity to gain experience within a dynamic and fast-growing international E-commerce organization.
  • An informal, no-nonsense, and open corporate culture.
  • A very attractive staff discount on our mood lighting for you and your family and friends.
  • Working hours: Monday to Friday from 08:00 - 17:00 or 09:00 - 18:00 (one free hour).


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