Multilingual Customer Service Expert
hace 4 horas
**Company Overview**
Cpm International is a global company with presence in over 30 countries, offering multilingual support to diverse markets.
We focus on customer service, sales, and technical support solutions for clients worldwide. Our company celebrates diversity, welcoming everyone and embracing unique styles. We strive to foster an inclusive work environment where employees can bring their whole selves to work.
Our Client is home to well-known hygiene, health, and nutrition brands trusted by people worldwide for generations. They aim to protect, heal, and nurture in the pursuit of a cleaner, healthier world.
**Job Description**
We are seeking a skilled Multilingual Customer Service Expert to handle customer queries over the telephone, email, chat, and social media. The ideal candidate will be passionate about delivering outstanding customer service, possess exceptional grammar and spelling skills, and have a high level of English (both written and spoken).
The successful candidate will work collaboratively with consumers to answer product information requests and resolve queries in a professional manner. This involves developing a sound understanding of the products and services offered by our client, as well as embracing our company values and acting as a brand ambassador.
**Required Skills and Qualifications**
To excel in this role, you will need:
- Fluent level of German with exceptional grammar and spelling skills
- High level of English (both written and spoken)
- Genuine passion for delivering outstanding customer service
- Able to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- Professional outlook and proactive approach to problem-solving
**Benefits**
We offer a competitive package including:
- Salary: €9,230.77 per year (based on a 20-hour part-time schedule)
- Top performance incentives
- Paid bank holidays + 1 extra day in lieu
- Hybrid work model: 4 days per month at the office / training / rest from home
- Training: 2 weeks full-time training (Monday to Friday, 9h to 18h, 1h lunch, 1 early day)
**Location**
Office location: Barcelona (La Sagrera)
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