Multilingual Customer Service Expert

hace 5 días


Barcelona, Barcelona, España CPM A tiempo completo
About Us

CPM International has a significant global presence, operating in over 30 countries worldwide. We cater to diverse markets with multilingual support tailored to their unique needs. Our focus is on delivering exceptional customer service, sales, and technical support solutions for our international clients.

We celebrate diversity and inclusivity at CPM International. Our welcoming work environment fosters growth and encourages employees to bring their whole selves to work. Join us and be part of a vibrant and innovative culture that values collaboration and teamwork.

Our Client

Our client is a renowned company behind some of the world's most loved hygiene, health, and nutrition brands. They are committed to protecting, healing, and nurturing people worldwide while striving to create a cleaner and healthier environment. As a Multilingual Customer Service Expert, you will handle customer inquiries via various communication channels, aiming for first-contact resolution and providing exceptional consumer service.

Job Description

As a key member of our team, your responsibilities will include:

  • Providing professional and skilled assistance to consumers through telephone, email, chat, and social media platforms.
  • Analyzing customer problems and offering personalized solutions that meet their needs.
  • Offering an omnichannel service experience to consumers across various touchpoints.
  • Developing a comprehensive understanding of the products and services offered by our client.
  • Serving as a brand ambassador and upholding our company values.
Requirements

To excel in this role, you will need:

  • A fluent level of German with exceptional grammar and spelling skills.
  • A high level of English proficiency (both written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • The ability to handle sensitive calls with empathy.
  • Strong administrative skills with attention to detail.
  • A professional approach to problem-solving.
Benefits

We offer a competitive salary of €17,537.76 per year, along with top performance incentives. Additional benefits include:

  • Full-time employment with 39 hours of work per week.
  • A hybrid model with 4 days of work from the office and 3 days working remotely.
  • 2 weeks of full-time training based in the office.
  • Training opportunities for career growth and development.
  • Employee Assistance Program - confidential guidance and support.
  • Access to LinkedIn specialized training and courses.

Please note that these benefits may be subject to change, and we encourage you to review the details carefully before applying.



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