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Customer Support Expert with Multilingual Skills
hace 4 semanas
Cpm International seeks a Customer Support Expert to handle customer inquiries and resolve issues in a professional manner.
Company OverviewWe are a global company with a presence in over 30 countries, offering multilingual support tailored to our diverse markets. Our focus is on delivering exceptional customer service, sales, and technical support solutions worldwide.
Key Responsibilities- Handle customer queries via telephone, email, chat, and social media
- Develop a sound understanding of our client's products and services
- Offer an omnichannel service to customers
- Work collaboratively with consumers to answer product information requests and resolve queries
To be successful in this role, you will need:
- Fluent Swedish language skills with excellent grammar and spelling
- High level of English (written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with attention to detail
- A professional outlook and proactive approach to problem-solving
This temporary contract offers:
- €17,537.76 gross per year salary
- Bonus of 500 euros after 4 months
- Paid bank holidays + 1 extra day in lieu
- Hybrid work model: 4 days per month at the office / training / rest from home
- Training: 2 weeks
- Office location: Barcelona (La Sagrera)
- Other benefits: Best-in-class people engagement activities and programs
