Senior Customer Support Specialist for Multilingual Search Engine

hace 3 semanas


Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completo

Are you a tech-savvy professional with excellent communication skills and a strong service-oriented mindset? Do you thrive in fast-paced environments and possess a passion for technical troubleshooting?

The world's leading search engine is seeking an experienced customer support specialist to join our multilingual team, working from our Lisbon office. As a representative of the company, you will be responsible for providing top-notch support to customers worldwide, ensuring their queries are resolved efficiently and effectively.

Job Responsibilities:

  • Dutch-language inbound customer support via phone, chat, and email
  • Responding to customer inquiries and documenting relevant case information
  • Ensuring excellent customer satisfaction
  • Assisting with sales, general inquiries, and technical support issues
  • Appropriately addressing customer escalations and accurately documenting the process
  • Collaborating with other technicians to resolve or properly close tickets
  • Maintaining the internal ticketing system in English

 

Our Offer:

  • Competitive salary: €40,000 per year (14 monthly payments), plus a performance-based bonus
  • A comprehensive relocation package, including flight reimbursement and accommodation for 12 months
  • Private health insurance with dental plan, available after 6 months of employment
  • Relocation assistance with administrative support
  • Opportunities for career growth and international mobility
  • A modern work environment with state-of-the-art facilities and equipment

 

Your Profile:

  • Native-level Dutch language skills
  • English proficiency
  • Experience in technical troubleshooting
  • Excellent written and verbal communication skills
  • PC literacy and proficiency in Google Docs and Google Sheets
  • Aptitude for wireless troubleshooting
  • Patience and ability to communicate complex technical information effectively

 
Join our team and take advantage of this exciting opportunity to advance your career in a dynamic and supportive environment.



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