Senior Customer Support Specialist for Multilingual Search Engine
hace 3 semanas
Are you a tech-savvy professional with excellent communication skills and a strong service-oriented mindset? Do you thrive in fast-paced environments and possess a passion for technical troubleshooting?
The world's leading search engine is seeking an experienced customer support specialist to join our multilingual team, working from our Lisbon office. As a representative of the company, you will be responsible for providing top-notch support to customers worldwide, ensuring their queries are resolved efficiently and effectively.
Job Responsibilities:
- Dutch-language inbound customer support via phone, chat, and email
- Responding to customer inquiries and documenting relevant case information
- Ensuring excellent customer satisfaction
- Assisting with sales, general inquiries, and technical support issues
- Appropriately addressing customer escalations and accurately documenting the process
- Collaborating with other technicians to resolve or properly close tickets
- Maintaining the internal ticketing system in English
Our Offer:
- Competitive salary: €40,000 per year (14 monthly payments), plus a performance-based bonus
- A comprehensive relocation package, including flight reimbursement and accommodation for 12 months
- Private health insurance with dental plan, available after 6 months of employment
- Relocation assistance with administrative support
- Opportunities for career growth and international mobility
- A modern work environment with state-of-the-art facilities and equipment
Your Profile:
- Native-level Dutch language skills
- English proficiency
- Experience in technical troubleshooting
- Excellent written and verbal communication skills
- PC literacy and proficiency in Google Docs and Google Sheets
- Aptitude for wireless troubleshooting
- Patience and ability to communicate complex technical information effectively
Join our team and take advantage of this exciting opportunity to advance your career in a dynamic and supportive environment.
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