Customer Service Representative with Multilingual Expertise
hace 4 semanas
Cpm International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide. We celebrate diversity and welcome everyone, embracing unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work.
Our Client
Our Internal Customer Service team is dedicated to fostering strong relationships with our clients. We prioritize account management, promptly addressing customer inquiries, and effectively resolving issues to ensure exceptional satisfaction. By providing timely support, troubleshooting technical problems, and offering expert guidance, we aim to exceed client expectations and maintain a high level of service quality.
Key Responsibilities
• Ensure the highest standard of calls, follow-ups, and communication across all channels (inbound/outbound calls, WhatsApp, emails)
• Efficiently handle multiple tasks and systems in a fast-paced environment
• Make outbound calls to potential patients, offering Free Visits in designated countries
• Handle customer issues and escalations
• Prospect for and respond to incoming leads to meet or exceed sales quotas
• Identify trends, weaknesses, and solutions to enhance the customer journey and train team members
Requirements
Afluent level of Spanish with exceptional grammar and spelling skills
High level of English (Both written and spoken)
A genuine passion for delivering outstanding customer service
Ability to deal with sensitive calls with empathy
Strong administrative skills with a keen eye for detail
A professional outlook and proactive approach to problem solving
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Barcelona, Barcelona, España CPM A tiempo completoUnlock Your Career in Customer SupportCPM International, a global leader with a presence in over 30 countries, seeks a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team. This role offers the opportunity to work with diverse clients worldwide, providing multilingual support and driving customer satisfaction.
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Customer Service Representative with Multilingual Expertise
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Barcelona, Barcelona, España Cpm International A tiempo completoCustomer Service Representative with Multilingual ExpertiseCpm International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.We celebrate diversity and welcome...
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