Customer Service Representative with Multilingual Expertise

hace 4 semanas


Barcelona, Barcelona, España CPM International A tiempo completo
Customer Service Representative Role Overview

At CPM International, we're committed to delivering exceptional customer experiences across diverse markets. As a Customer Service Representative, you'll play a vital role in providing timely and professional support to our clients worldwide.

Key Responsibilities:

Provide outstanding customer service through every interaction
Handle telephone, email, and social media queries (where needed) to ensure customer needs are met
Continuously improve brand and product knowledge to deliver high-quality information to customers
Embody our company values and act as a brand ambassador

Requirements:

Fluency in a Nordic language with exceptional grammar and spelling skills
High level of English (both written and spoken)
Genuine passion for delivering outstanding customer service
Previous experience in a customer-facing role or call centre environment (a plus)
Flexibility, adaptability, and ability to multi-task
Confidence and enthusiastic telephone manner
Ability to deal with sensitive calls with empathy
Strong administrative skills with a keen eye for detail
Professional outlook and proactive approach to problem-solving
Strong team spirit and a "can do" attitude

What We Offer:

Competitive salary
Paid bank holidays + 1 extra day in lieu
Hybrid office work model
Fully paid training
Opportunity for career growth in a high-growth environment
Employee Assistance Program
Employee Benefits Club
Option to sign-up for discounted private health insurance
Referral program

Ready to Make a Difference?

If you're passionate about delivering exceptional customer experiences and have the skills to match, we'd love to hear from you. Please submit your CV highlighting your achievements and responsibilities.

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